Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@dollunion.com

At Dollunion.com, we strive to offer our clients the absolute best. Therefore, we operate with two, simple core values; quality products and quality service. In addition, we view your desire to purchase a sex doll as an important investment, not only monetarily, but in your sexual pleasure and overall happiness. Which is why we offer the best in customer care from the day you begin window shopping on the Dollunion.com website until long after the purchase of your sex doll companion. In addition to quality customer care and high-quality sex dolls, we offer you:

1/ Shipping to clients all over the world free of charge.

2/ After-sales customer ccare. 24-7 customer service and contact via chat, phone or email.

3/ The finest sex doll companions curated from the best artists and manufacturers.

4/ A beautiful, diverse and comprehensive collection of sex dolls that expands with industry improvements.

5/ Personalized customer care from sex doll professionals as we are NOT just another doll reseller. We don’t rely entirely on review blogs and forum posts from doll owners. In fact, we own and handle sex dolls and share hands-on tips and advice.

Yes! All the photographs posted on Dollunion.com are provided to us by the manufacturers of the dolls. Granted, the photographs you see are taken by a professional photographer with the perfect lighting and backgrounds. However, all of the dolls we sell are 100% authentic, brand-name sex dolls. Thus, the sex dolls you see are the sex dolls you get in looks, design and quality.

What comes with a sex doll may vary slightly by each brand of sex doll. For the most part, each sex doll comes with:

1/ Starter cleaning kit

2/ White cotton gloves (for handling the doll while unpacking and assembling)

3/ Basic clothing piece

4/ Your doll’s body

5/ Your doll’s head

6/ Your doll’s head

7/ Full-sized blanket

Sex dolls are packaged and shipped in a way that protects them from any harm or damage. Although the outer shipping container is cardboard, the inner packaging is much more sturdy. For instance, inside the cardboard box is a plastic case that contains foam which is cut to fit your sex doll. Furthermore, your doll is partially disassembled to ensure it won’t break during shipping.

First, your sex doll’s entire torso, arms and legs are intact. Her lower arms and hands as well as lower legs and feet are carefully wrapped to protect them from bending or being crushed in transit. Your doll’s head is separate, it is carefully wrapped and weaning an eye mask to protect her skin and eyes. These parts are fitted into the foam so they don’t move around within the packaging. Next, the hardware, wig, instruction manual, orifice heater and other accessories are placed into the box. Finally, the inner box is closed and sealed before the outer cardboard is closed and sealed for shipping.

Therefore, there are no worries when it comes to how your sex doll is packaged for shipping. Plus, the box is sturdy enough to serve as storage for your doll when not in use so she stays protected and free of dust and dirt.

From order to arrival, you can expect to receive your sex doll in 13 to 21 working days. Here is our step-by-step process :

1/ Once you have chosen your perfect doll and completed your order, your choices and specs are sent directly to the manufacturer.

2/ Your doll immediately goes into production.

3/ After your doll is finished, it goes through rigorous quality control testing.

4/ Once your sex doll has passed quality control it then goes to our approval team.

5/ Your doll must be approved by 2 of our team members.

6/ Photographs are taken and emailed to you for your approval.

7/ Once we have received the green light from you, it takes up to 24 hours for packaging and dispatch to shipping.

8/ You will receive your tracking within 24 hours of shipping dispatch.

9/ Depending on your location, your doll will arrive between 3 and 7 business days.

10/ Keep in mind that Chinese holidays, public health emergencies (like coronavirus) and holidays in your own country may delay shipping.

Yes, we do have sales from time to time. When creating an account or signing up for our sex doll giveaway, you’ll be added to our mailing list. Therefore, you will be notified of any upcoming sales or promotions.
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